Last year, I remember that my internet was working really badly, like it was extremely slow. Then I knew that this is impossible and every single time we try to download something it was taking AGES!!!.... So I was fed-up and went to call streamyx...
*Calling Streamyx* *Phone Ringing*
Streamyx: Hi, Thank you for calling Streamyx, How may I help you?"
Me: Hi, I have a problem with my internet. Its been very slow for the past few weeks.
Streamyx: Okay, I will ask you some questions for verification...
Me: Ok.
*Couple minutes after*
Streamyx: Okay, in our system, it says that everything is working and that you are connected.
Me: Yes I am connected, its just that the internet is very slow. Takes a whole day to load one page!
Streamyx: Oh okay. Well can you please go to our website and go to Speed Test?
Me: Okay I am trying now.
*20 minutes later*
Streamyx: Miss?
Me: Yes I'm still here. Its still loading the website.
Streamyx: Okay...
Me: I don't think this is working. I think its either there is a problem with the phone...
*Phone cuts off* ..................
Okay lets try calling again...
*Phone Ringing*
Streamyx: Hi, Thank you for calling Streamyx, How may I help you?"
Me: Hi, I called earlier about an internet problem...
Streamyx: Okay, I need to make some verification...
*Couple minutes later*
Streamyx: Okay so you are saying that your internet is taking a while to load.
Me: Yes. well not a while. LONG time to load.
Streamyx: Do you think you can go into your website and click on Speed Test?
Me: I tried that before, but its taking like more then 30 minutes and still nothing is loading...
Streamyx: Okay miss, we need to know your upload and download speed to understand more of the situation.
Me: I know but I think there is something wrong with your line.
Streamyx: Okay. Can you try to get the Speed test?
Me: I just told you its not working! Its taking ages to load....
*Phone cuts off* *Hit the phone on my head and hangs up* Okay I was really really getting angry about this. What kind of system that would cut off while speaking! HOW RUDE!!!
*Calls again*
Streamyx: Hi, Thank you for calling Streamyx, How may I help you?"
Me: Hi yes I have called already a 3rd time about a problem with my internet and nothing is solved.
Streamyx: Okay Will need to ask some few questions for verification...
Me: Oh no please don't! I'm wasting my time, and each time this phone of yours keeps cutting. Please get going with it! I need to get this solved!
Streamyx: Okay miss. we need you to know what is your upload and download speed
Me: Oh my goodness! I have been telling everyone in this company that the internet isn't working properly!
Streamyx: I know that but the system is asking to check on the speed and too see the real problem...
Me: is that the only solution your depending on?! How do you expect me to give you the download and upload speed if the INTERNET isn't WORKING!!!! So listen to me okay before the line cuts off. There is surely something wrong with your line and is blocking in my area! I want you to get it checked!
Streamyx: Okay, we can send someone over there to get it fixed. It will be 50 RM.
Me: I don't think my side has a problem since you keep on saying that everything is in order on my side!
Streamyx: I can send it a report so that one of our man can see what is the problem
Me: Yes please do! Thank you.
Streamyx: Okay here is your report number. Thank you for calling streamyx, have a pleasant day.
So couple days after, I was right! It was a faulty phone line and they had to either restart on that area of Ampang or add another lien. So really it was the companies fault!!! Then Streamyx called again and said how is the internet now and I said BRILLIANT!!!!
The headaches I gotta deal with... but as long as the internet is up and running, I'm all happy like never before.
lol....